Terms & conditions

Draft. Written in plain language to match what Kiln actually does, and not yet reviewed by a lawyer. Items in [brackets] are still to be filled in.

Last updated: [DATE]

These terms cover this website and your Kiln account. The plugins themselves are covered by the Kiln licence.

Using the site

You're welcome to read, watch and share links to anything here. Please don't try to break, overload or misuse the site, the help bot or the ticket system.

Your account

You log in with an emailed link, so keep your email account secure. You're responsible for what's sent from your Kiln account. We may close accounts used to abuse the site or other people.

Trial, computers and gifts

Your 14-day trial starts the first time you open Kiln, and you can extend it once by 7 days from your account. A licence covers three computers at a time; you can deactivate one from your account up to three times in 30 days (open a ticket if you need more). Gifts can't be bought or sold: Kaolin comes with the mailing list, and Flux, Feldspar and Frit come with a successful referral or, at random, with an Everything purchase. For the first 30 days after launch, Everything comes with all four. Referrals must be real people: we may cancel referral gifts earned from your own or invented accounts.

What you send us

When you send a ticket, message or reply, you let us use it to help you and to improve Kiln. We won't publish it without asking.

The help bot

The help bot answers from Kiln's documentation using AI. It can be wrong; when it matters, open a ticket and a person will answer.

Buying Kiln

Purchases are handled by [STORE] as merchant of record: it takes payment, charges any sales tax or VAT and sends your licence key. Refunds follow our refund policy.

Videos

Some Kiln videos use an AI-generated presenter, and say so. The plugins, their windows and the sound you hear in demos are the real thing.

No guarantees

We work hard to make Kiln reliable, but the site and the plugins are provided "as is". To the extent the law allows, we aren't liable for indirect losses, and our total liability is limited to what you paid us in the last 12 months.

The law

These terms are governed by the laws of [STATE / COUNTRY].

Changes and contact

We'll update the date above if these terms change. Questions: contact us.