Privacy policy

Draft. Written in plain language to match what Kiln actually does, and not yet reviewed by a lawyer. Items in [brackets] are still to be filled in.

Last updated: [DATE]

Kiln Audio ("we") makes the Kiln plugins and runs this site. This page says what we collect, why, and what you can ask us to do with it.

The plugins collect nothing

The Kiln plugins don't send anything anywhere and have no tracking inside them. They check a licence file on your Mac, offline.

The Kiln app and activation

The Kiln menu-bar app signs in to your Kiln account to start your trial and activate your computer. For each computer it stores a name you can see (like "Studio MacBook Pro"), a scrambled identifier made on that Mac (not its serial number) and when it was last used, so a licence can cover three computers and you can deactivate one from your account. It checks in every few weeks; Kiln keeps working offline in between. It also checks GitHub for new versions and downloads them from there, so GitHub sees that request as it would for any download.

What the site collects, and why

• Your email, if you log in. Logging in is by an emailed link; we store your email so your tickets stay yours.
• Tickets and replies, so we can help you and keep the conversation in one place.
• Contact messages: the name, email and message you send, so we can reply.
• The mailing list: your email, if you sign up, for occasional Kiln news. Every email has an unsubscribe link, or ask us to remove you.
• Purchases, trial and gifts: what you bought (from [STORE]), when your trial ends, your computers, which gifts you've earned, and who referred you or whom you referred (only that a referral happened, never what they bought).
• Help bot questions. Your question goes to Anthropic's Claude to write an answer from Kiln's documentation. We keep the question and a scrambled (one-way hashed) version of your network address, only to stop the bot being overused.

We don't sell or rent your information, and we don't use it for advertising.

Who handles it for us

• Supabase hosts the site's database and logins.
• Anthropic writes the help bot's answers.
• [STORE] handles purchases, payments and tax as merchant of record, under its own privacy policy.
• GitHub hosts the downloads.

Cookies

The site uses no advertising or tracking cookies. If you log in, your browser keeps a sign-in token so you stay logged in; that's all.

How long we keep it

Tickets and messages for as long as they're useful for support, then we delete them. Mailing list addresses until you unsubscribe. Bot questions for up to [90] days.

Your choices

You can ask us for a copy of what we hold about you, to correct it, or to delete it: contact us. If you're in the EU, UK or California you have these rights by law; we extend them to everyone.

Children

Kiln isn't directed at children under 13, and we don't knowingly collect their information.

Changes

If this policy changes, the date at the top changes and, for anything significant, we'll say so on the site.

Contact

Kiln Audio, [ADDRESS]. [EMAIL]